A heartbroken university student has opened up about how a scammer from the UK stole all her money after hacking into her bank account.
Sarah Towers got a shock last month when she discovered more than $3,000 had been swiped from her account.
As a university student on the minimum wage, she is now trying to scrape enough money together to pay back her credit card so she isn’t slugged with late fees on funds owed.
She broke down in tears as she recalled the harrowing experience on TikTok as she pleaded with other for advice on what to do next.
Sarah Towers (pictured) was shattered after she was left with just $200 in her bank account
‘Recently I was scammed out of all my money in my bank account, which is more than $3,000,’ an emotional Ms Towers began.
‘This money that was taken was my bills money, all of my savings, which I was saving for the end of the year and all the money that was on my credit card which was $2,000.’
Ms Towers broke down how she believes the crim got access to her account, explaining that they got access to her phone first before managing to get her NetBank code.
‘Somehow the person who got into my account also had access to my phone and managed to turn off my NetBank notifications, which allowed them to get my NetBank code without me even knowing’ she said.
‘They proceeded to recognise their own phone in my bank account so they could make authorised transactions.’
Ms Towers realised something was wrong when she received notifications regarding suspicious transactions from London.
The young university student had more than $3,000 in her bank account stolen
‘From there, they say call this number if it’s an unauthorised transaction, which I did,’ she said
‘I then sat on hold to my bank for an hour-and-a-half waiting for them to answer just so I could close my account but the guy at that point had taken all of my money.
‘What I couldn’t understand is that I’ve never been out of the country before and the guy who was taking my money was from London.
‘I couldn’t understand how my bank would allow that.’
Ms Towers showed details of some of the unauthorised transactions from her account from London.
‘I tried desperately to get into my account but you can only be logged in on one phone at a time, so it was a constant battle in trying to log in and change my password,’ she said.
‘Luckily I was able to change my pin number so he wouldn’t be able to get in. And then I got locked out because he had tried to type it in so many times.’
‘Only then did my bank actually close my account to try and stop anything further from happening.’
At that point Ms Towers had just $200 left in her account.
The uni student shared details of some of the unauthorised account transactions from London
Three weeks on from the scam, she’s just been told by her bank that she won’t get her money back.
‘As you can expect, it’s the worst possible outcome for me,’ she said.
‘I’ve put a complaint so they can try one more time and if that doesn’t work, I don’t know what I’m supposed to do, so here I am, reaching out I guess.’
Her TikTok video posted on Thursday has attracted thousands of views and comments.
Ms Towers was inundated with helpful advice on who to report it to, including the Australian Financial Complaints Authority.
Many viewers urged her to keep persisting in the fight to get her money back.
‘You’ll get it back, happened to me a few years ago. I did have to go to the actual bank a few times with appointments,’ one viewer wrote.
Another added: ‘I had this happen three times with Commonwealth! They got to give me all my money back thankfully… but switched banks and never happened again!’
Ms Towers replied within the comments she has no idea how the scammers got hold of her details.
Daily Mail Australia has approached the Commonwealth Bank for comment.
Sarah Towers has been urged by TikTok viewers to keep fighting to get her money back