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Furious fans demand refund after Ticketek website and app crash left ‘thousands of kids crying’ outside a Dua Lipa concert

  • Dua Lipa fans unable to enter Sydney concert because ticketing app crashed 
  • Thousands were stuck outside Qudos Bank Arena after scheduled 8.30pm start 
  • Many grilled the ticketing company and demanded they receive refunds
  • Ticketek apologised for the delay and said the issue was resolved by 8.30pm 

Dua Lipa fans have unleashed on Ticketek after both its website and app crashed leaving thousands of people queueing outside her concert venue for hours.

Huge queues formed outside Sydney‘s Qudos Bank Arena on Wednesday night for the pop star’s show after the app and website, the only place people could access their tickets, crashed.

Fans were forced to search through their emails for their ticket code confirmations with door staff manually checking each one before letting anyone inside.

Many were still stuck outside the stadium just before 9pm – half an hour after Lipa was due to take the stage.

Many were still stuck outside the stadium just before 9pm - half an hour after Lipa was due to take the stage

Many were still stuck outside the stadium just before 9pm – half an hour after Lipa was due to take the stage

Lipa delayed her concert by more than half an hour to allow her fans to stream into the stadium – but many missed the opener Tkay Maidza because of the queues.

Ticketek apologised to customers on Thursday but was quickly grilled by fed-up customers on its social media accounts.

In a separate post advertising an upcoming show for performer Kae Tempest, furious customers took to the tweet to complain.

‘Will you have your website fixed by then?’ one tweeted in reply.

‘Should be a great show… if your website and app are working you useless tools! Thousands of kids out here at @qudosbankarena crying because they can’t get in to #DuaLipa’ another wrote.

Ticketek was grilled by fed-up customers in a separate tweet the ticketing company posted for upcoming shows for performer Kae Tempest

Ticketek was grilled by fed-up customers in a separate tweet the ticketing company posted for upcoming shows for performer Kae Tempest

The disruption is understood to be caused by the ticketing app used for the concert crashing

The disruption is understood to be caused by the ticketing app used for the concert crashing

‘Yeah can we have a refund on tonight please?’.

‘What an absolute joke,’ said another. 

TEG Media, Ticketek’s parent company, apologised to the fans affected. 

‘Ticketek last night experienced a connection issue between two systems which delayed some fans from entering the Dua Lipa concert at Qudos Bank Arena,’ a spokesperson told Daily Mail Australia.

‘The issue was resolved by 8.30pm and fans were able to enter as normal.

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‘Ticketek apologises to fans impacted by the issue.’ 

Lipa thanked fans for her patience when she took the stage after 9pm.

The 27-year-old is in Australia on her Future Nostalgia tour.

Wednesday’s concert was the second show in Sydney after she performed in Brisbane on Saturday. 

She’ll travel to Melbourne on Friday to perform two shows before flying to Adelaide and ending her tour in Perth on November 16.

Queues outside the Dua Lipa concert in Sydney where a ticketing app error left thousands stranded (pictured)

Queues outside the Dua Lipa concert in Sydney where a ticketing app error left thousands stranded (pictured)

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