The Ritz apologises after job applicant was sent a grooming policy banning ‘spiky or Afro-style’ hair

  • Jurelle Jules withdrew job application after he was sent the document in error
  • He later received a call to say hotel’s ‘black hair stylist’ had ‘approved’ the policy 

The Ritz has apologised after a job applicant was mistakenly sent a policy document outlining how ‘spiky or Afro-style’ hair was banned at the prestigious hotel.

Jurelle Jules appeared on ITV‘s Good Morning Britain today to detail how he had reached the final round of the application process to become a dining reservations supervisor at the five-star establishment.

But he withdrew his interest in the job after being left ‘shocked and disappointed’ when he was erroneously sent a staff grooming policy.

The policy said ‘unusual hairstyles’ such as ‘spiky hair, afro style’ were not allowed in the five-star hotel. 

He contacted his MP over the issue, following which he received a call from The Ritz to be told ‘their black hair stylist had looked at these documents before and had approved them’.

Jurelle Jules appeared on ITV 's Good Morning Britain today to detail how he was mistakenly sent a policy document outlining how 'spiky or Afro-style' hair was banned at The Ritz

Jurelle Jules appeared on ITV ‘s Good Morning Britain today to detail how he was mistakenly sent a policy document outlining how ‘spiky or Afro-style’ hair was banned at The Ritz

He withdrew his interest in the job after being left 'shocked and disappointed' when he was erroneously sent the document

 He withdrew his interest in the job after being left ‘shocked and disappointed’ when he was erroneously sent the document

The Ritz later said the document had been sent to him in error, adding that it is ‘committed to a policy of inclusivity and equality’. 

Speaking to GMB presenters Richard Madeley and Ranvir Singh, Jurelle said: ‘It was more the language that was used, the language could have been non-discriminatory, they could have said length of hair and I would have been quite ok about it.

‘But the trouble is, I think to myself that I have daughters and now that they have got to be approached with jobs that discriminate against them before they are even able to get into these roles.’

He added: ‘My biggest concern was that this was done in 2021, and I feel like the language used for something out of the 70s, something that my grandparents had to face when they came here.

‘I felt like most companies that I have been to haven’t had policies like this and to see something like this was quite surprising, it was disconcerting for me as well.’

During the discussion, Madeley said he was unable to understand why ‘any kind of organisation’ would take issue with a particular hairstyle.

Jurelle contacted his local MP over the issue, following which he received a call from The Ritz to explain the policy

Jurelle contacted his local MP over the issue, following which he received a call from The Ritz to explain the policy

The Ritz later said the document had been sent to him in error, adding that it is 'committed to a policy of inclusivity and equality'

The Ritz later said the document had been sent to him in error, adding that it is ‘committed to a policy of inclusivity and equality’ 

Speaking to GMB presenters Richard Madeley and Ranvir Singh (left), Jurelle said he withdrew his interest in the job after being left 'shocked and disappointed'

Speaking to GMB presenters Richard Madeley and Ranvir Singh (left), Jurelle said he withdrew his interest in the job after being left ‘shocked and disappointed’

Also joining the discussion was journalist and TV presenter Marverine Cole, who detailed her experience of changing her hairstyle before going on air.

Madeley asked: ‘No one ever told you to do this, but you felt compelled to straighten your hair! Why do you think it happens?

Ms Cole then explained how how she felt pressured due to a lack of representation of afro hairstyles on TV. 

A spokesman for The Ritz said: ‘On investigation we have discovered that an out-of-date and incorrect Grooming Policy was regrettably sent to Mr Jules.

‘We have been in contact with Mr Jules directly to offer our unreserved apology for this error and are happy that he has agreed to reschedule his interview with us. We look forward to having the opportunity to meet Mr Jules in person at the hotel later this week.

‘The Ritz London does not condone discrimination of any form and are committed to a policy of inclusivity and equality throughout the hotel.’



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