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Hundreds of people have taken to social media to complain after Microsoft services including Outlook and Teams suffered an outage.
The first issues were reported at just before 7am this morning, with Microsoft saying at around 9am that they have isolated the problem to a ‘networking configuration issue’ and are trying to resolve it without causing ‘additional impact’ to users.
The problem left millions of people working from the office or their homes were left without access to emails, causing chaos for many – although the issue appeared to have been partially resolved before 9am.
Twitter was filled with complaints, with one person asking: ‘It @Outlook down for everyone or am I the only one having a stressful start to the day???’
Millions of people have been left without email this morning after a global outage of Microsoft Outlook and Teams
Twitter was filled with complaints, with one person asking: ‘It @Outlook down for everyone or am I the only one having a stressful start to the day???’
Microsoft said on its status page and on Twitter at around 9am: ‘We’ve isolated the problem to a networking configuration issue, and we are analyzing the best mitigation strategy to address it without causing additional impact.
‘We’ll provide more information once we have additional information.’
It had initially said just after 7.30am that it was ‘investigating’ the outage issues.
Microsoft 365 is the firm’s name for its collection of programs and services, which also include Microsoft Office applications such as Word and Excel as well as communication platform Teams.
Teams is used by nearly 300million people across the world, with many businesses and schools relying on it for calls, meetings and general organisation.
The firm said it has received reports that its OneDrive cloud storage facility, SharePoint Online service and Microsoft Graph are also having problems.
Jake Moore, a cyber security specialist, warned that the problem highlights how businesses should be prepared and have contingency plans when critical programs suffer outages.
He told MailOnline: ‘These outages are increasing in volume due to the sheer numbers of more online users and traffic.
‘Many people are quick to suspect a cyberattack but this can often add to the confusion. It highlights the importance of these services and the millions of people they serve.
‘Businesses must test their infrastructure and have multiple failsafes in place however large the company is.
‘But as often it is with the case, it is simply impossible to simulate the size and magnitude of the issue in a safe environment without testing the actual network.’
According to downdetector.co.uk, a website that tracks outages on tech and mobile platforms, more than 4,885 users reported problems.
The first outage report for Outlook was filed just before 07:00 GMT this morning, and they quickly skyrocketed to in the thousands.
The first outage report for Outlook was filed just before 07:00 GMT this morning, and they quickly skyrocketed to in the thousands
Microsoft said on Twitter that it had identified a ‘potential networking issue’ as the possible cause of the problem affecting ‘Microsoft 365 services’
Some Twitter users are overjoyed at the surprise ‘day off’ they were given, as the lack of access to the applications left them unable to do their jobs
Another user said on Twitter that the connection in their Teams meeting is so bad it was as if ‘everyone’s using dial-up’.
Others are overjoyed at the surprise ‘day off’ they were given, as the lack of access to the applications left them unable to do their jobs.
One Twitter user said: ‘So what are we doing on our day off now that Outlook and Teams aren’t working?’
Reports of issues with the Microsoft suite of tools initially came in from India, but now appear to be affecting users worldwide.
Further updates are expected from the tech giant shortly.
Last June, Outlook was hit with problems that made it inaccessible to some users.
According to downdetector.co.uk, a website that tracks outages on tech platforms and mobile networks, more than 4,885 users reported problems with Microsoft programs
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