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McDonald’s has opened up a fully-automated restaurant in Texas, which is completely run by machines so you don’t have to speak to anyone, and it has left people on the internet divided.
The brand-new eatery, located just outside Fort Worth, uses advanced technology so that customers can order their food and receive their meal without having to interact with any humans, and while some people are excited about the idea, others find it a little creepy.
A TikToker who goes by the username @foodiemunster online recently visited the restaurant and documented the entire thing on the video-sharing app, and it launched a major debate among viewers.
The video featured a McDonald’s with no employees behind the counter. Near the entrance, stood large touch screens for people to place their orders on.
McDonald’s has opened up a fully-automated restaurant in Texas – which is completely run by machines so you don’t have to speak to anyone – and it has left people on the web divided
The new eatery – located just outside Fort Worth – uses advanced technology so customers can order their food and receive the meal without having to interact with any humans
A TikToker who goes by the username ‘foodiemunster’ online recently visited the restaurant and documented the entire thing on the video-sharing app
The video featured a McDonald’s with no employees behind the counter
‘If you go inside, you’ll see that it’s like no other McDonald’s you’ve been to before. There’s one kiosk to order your food,’ the TikToker explained.
‘You can go up front and pick up there. It’s designed for you to go in and out.’
Another part of the video showed him picking up his food at the drive-thru, but instead of a person handing him the meal, it was delivered on a mechanical conveyer belt.
‘When you pull in [to the drive-thru] they will ask you for a code [you got when ordering]. And in no time your food arrives. Got to say, it worked really well,’ foodiemunster said.
While your food will be cooked by real people, you won’t have to interact with them at all because they’ll be tucked away in the kitchen.
The TikTok creator’s video quickly went viral – gaining more than a million views in a matter of days – and many people took to the comments section to share their thoughts.
Some were all for the idea, with one viewer writing: ‘Finally, my order will be quick and accurate.’
Another agreed: ‘Awesome. No more attitude at the counter.’
‘Maybe my order will finally be right,’ someone else said, while a fourth comment read: ‘Love it. No attitudes, crankiness, or incompetence and as it moves to other parts of dining – no tips!’
But others weren’t into the concept, with one person pointing out that there’s no one there to help you if there’s a problem with your order.
Near the entrance stood large touch screens for people to place their orders on
Another part of the video showed him picking up his food at the drive-thru, but instead of a person handing him the meal, it was delivered on a mechanical conveyer belt
The TikTok creator’s video quickly went viral – gaining more than a million views in a matter of days – and many people took to the comment section to share their thoughts
While some were all for the idea, others weren’t into the concept. Some people even called it ‘scary,’ while someone else added: ‘This will put so many people out of work, I’m not for it’
‘And if they forget an item, who you supposed to tell, the robot?’ they asked.
‘No thanks. I love the people that work there,’ a different user wrote.
‘I want to hear voices and see faces. I want to see smiles at both windows.’
Some people even called it ‘scary,’ while someone else added: ‘This will put so many people out of work, I’m not for it.’
In a press release, the fast food chain explained that the restaurant, which is now open, is geared towards customers who are planning to ‘dine at home or on the go,’ so there is no seating inside the restaurant and it’s ‘considerably smaller than a traditional McDonalds.’
It described the new concept as a ‘fast and seamless experience for both customers and crew.’
‘There’s never been a McDonald’s restaurant quite like this before,’ the press release stated.
‘We’re always innovating to improve our customer experience, no matter how they want to order or receive their food.’
In a press release , the fast food chain explained that the restaurant is geared towards customers who are planning to ‘dine at home or on the go,’ so there is no seating inside
It described the new concept as a ‘fast and seamless experience for both customers and crew.’ The press release said: ‘We’re always innovating to improve our customer experience’
McDonald’s added that it’s ‘excited’ to continue to test ‘new ideas and innovations that can potentially benefit restaurant teams and customers around the world’
While the ‘unique concept’ can only be found in one location for now, it may be the future of all fast food chains around the globe.
McDonald’s added that it’s ‘excited’ to continue to test ‘new ideas and innovations that can potentially benefit restaurant teams and customers around the world.’
‘At McDonald’s, we’ve been setting the standard for Drive Thrus for more than 45 years,’ Max Carmona, Senior Director of Global Design and Restaurant Development at the company, said in a statement.
‘As our customers’ needs continue to change, we are committed to finding new ways to serve them faster and easier than ever before.’
Manager Keith Vanecek added: ‘The technology in this restaurant not only allows us to serve our customers in new, innovative ways, it gives our restaurant team the ability to concentrate more on order speed and accuracy, which makes the experience more enjoyable for everyone.’
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